"I just built a new home and used almost all Kohler products. Unfortunately the Escale tub was manufactured/delivered/installed with a hole on the edge/rim of the tub. Keith contacted Kohler for me and resolved the problem beautifully. He was professional, clean, prompt and a perfectionist with his artistry. The hole is no longer visible. I wanted you to know that I was very satisfied with his service and now pleased with the way the tub looks."